Terms of Service
Last updated: April 2026
Acceptance of Terms
By accessing or using TEND, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the platform.
Platform Purpose
TEND is a civic technology platform designed to facilitate the reporting of physical infrastructure issues in Nigeria. It is not an emergency response service. Do not use TEND to report active crimes, medical emergencies, or immediate threats to life.
User Accounts
You must provide accurate information when creating an account. You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate our community guidelines.
User Content & Reports
When you submit a report (including text, photos, and location data), you grant TEND a perpetual, non-exclusive, royalty-free license to publish, display, and distribute this data as part of our public ledger. You warrant that you have the right to share any photos you upload.
Accuracy and Truthfulness
Intentionally filing false reports, uploading manipulated images, or abusing the platform to harass individuals or government entities is strictly prohibited and will result in a permanent ban. Reports must reflect reality.
Government Agency Use
Official government accounts are subject to separate verified agreements. Agencies must not use administrative privileges to alter history or delete valid citizen reports. System audit logs track all administrative actions.
Disclaimer of Warranties
TEND is provided on an "as is" and "as available" basis. We make no warranties regarding the uptime of the service, the response time of government agencies, or the ultimate resolution of any reported infrastructure issue.
Limitation of Liability
To the maximum extent permitted by Nigerian law, TEND shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the platform or reliance on any data published on it.
Contact Information
For legal inquiries or questions about these terms, please contact us at hello@tend.ng.